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Shipping Information

YES, IT'S TRUE. WE SHIP EVERYWHERE!

You read that right. We can ship to wherever you may be in the world. Don't forget to read our detailed Domestic & International shipping policy below for more information!

DOMESTIC DELIVERIES

We use JNE, JNT, Tiki and Pos Indonesia for shipping to all area in Indonesia.


INTERNATIONAL DELIVERIES

We ship worldwide! We use EMS Pos Indonesia (http://ems.posindonesia.co.id/) for all overseas shipping.

For some country addresses, we can use other Shipping which offers more affordable shipping fee. Contact us for detail.

For international deliveries, EMS should take 8-14 days depending on your delivery area.


ORDER PROCESSING TIME

We only process your order during business days, from Monday to Saturday; and we ship from Monday to Saturday also.

All confirmed orders (through 'CONFIRM PAYMENT' menu) will be processed on the following day.

We will ship your order if there are no problems occurring in terms of payment.

If you confirm on (starting from 00.01 am), your order will be processed on Monday of the next week. Note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.


SHIPPING RULES & RESTRICTIONS

TOKOTENUN is not responsible for any risks of loss of the merchandise after courier has delivered the packages to the designated address

Customers are responsible if courier can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.

If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.

If there are any shipping errors coming from TOKOTENUN, we guarantee that we will give free shipping to the customers.

We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.
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